1. Can we print our logo or a custom design on the machine?
Yes, please share your logo file or custom design with us. Our engineering team will then develop a suitable implementation solution for you.
2. Can you help me arrange shipping?
Absolutely. Our products have been exported to dozens of countries and regions globally, giving us rich experience in international shipping. Please provide us with your nearest port of destination or full delivery address, and our dedicated account manager will inspect the goods first and then assist you with all subsequent shipping procedures.
3. How should the operator be trained?
We offer multiple training supports for operators: first, we will provide detailed instructional videos; second, we provide 24-hour online technical support; third, our engineers can conduct free initial on-site or remote training sessions.
If I want to see the machine in action but cannot travel to China at this time, how can I learn about the manufacturing process?
You can get in touch with our sales team to schedule a virtual tour of the manufacturing process. Additionally, you may request photos or videos of key production links as needed—we will provide these materials promptly to help you understand the process thoroughly.
4. What if I encounter problems during use?
1) We have a comprehensive user manual (equipped with detailed pictures and supporting videos) that guides you through problem-solving step by step. For your convenience, we also update the user manual monthly to align with any machine upgrades or optimizations.
2) If you run into product issues, please contact our professional technical staff directly. They will assess the problem promptly and work out an effective solution for you.
5. What if a problem occurs with this device during the warranty period?
During the warranty period, we commit to resolving any device issues thoroughly and efficiently. Even after the warranty expires, we still provide lifetime after-sales service to support you. Therefore, please do not hesitate to contact us whenever you have questions—we will ensure you get a satisfactory response and solution.
